Chiara Greco
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Product-docs chat for a developer SDK
Open-source SDK with 200+ pages of docs. RAG-powered Q&A widget on docs site. Fine-grained citations.
Discord support questions down 40% after launch.
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Problem
Open-source SDK had great docs but devs still asked the same 30 questions in Discord. Maintainers spent 6+ hours/week re-answering basics.
Users
Public — open-source SDK with ~12k monthly active devs
Key flow
- 1Dev opens chat widget on the docs site
- 2Asks question, gets answer with linked sections + code blocks
- 3Clicks citation to jump to the relevant doc section
What I built
- CI-triggered ingestion — every docs PR re-indexes the affected pages
- Chat widget on docs site with code-aware chunking
- Citations link to exact heading anchors in the docs
- Question log — most-asked questions feed back into docs roadmap
Limits
- Code examples are pulled verbatim — does not auto-translate languages
- No code execution sandbox — answers explain, do not run
AI tools used
- LangChain
- Supabase
- Hugging Face
@chiara.greco
