Henrik Aaltonen
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Dental clinic appointment scheduler
Voice-AI flow that handles appointment booking and rescheduling. Integrated with iSalon practice management.
30% reduction in reception load over 2 months.
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Problem
Clinic phones rang non-stop for routine reschedules. Patients waited on hold; reception missed call-backs.
Channels
- phone
- SMS confirmations
Sample turn
UserI need to move my Thursday cleaning to next week.
AgentFound your 2pm Thursday appointment. I have Tuesday 11am or Wednesday 4pm next week — pick one?
What I built
- Voice flow that authenticates patient by phone number and DOB
- Real-time slot reservation against iSalon via n8n bridge
- SMS confirmation + ICS file pushed to the patient after each booking
- Calendar-anomaly alert to reception when conflicts arise
Limits
- No new-patient registration — existing patients only
- Doesn't collect insurance — handoff to receptionist for that
AI tools used
- ElevenLabs
- Claude
- n8n
@henrik.aaltonen