Maja Stefanović
View profile
After-hours voice support
Voice agent that takes overflow calls outside business hours, captures intent, books a callback in the CRM.
Captured 60% of after-hours intents that previously went to voicemail.
0
Problem
B2B support line went to voicemail after 18:00. Customers in different timezones gave up; sales-qualified intents leaked.
Channels
- phone
- voicemail capture
Sample turn
UserOur integration broke after the deploy this evening.
AgentI'll get this on the on-call list. Your rep Sarah will call back within the hour — best number to reach you?
What I built
- After-hours auto-attendant with Claude intent classification
- Callback booking against next-day rep availability in Calendar
- CRM write to HubSpot with intent + transcript + urgency score
- Slack ping to on-call rep if intent is flagged "urgent"
Limits
- Does not attempt to solve issues — captures intent and books callback
- Urgency detection has ~12% false positives — tuned to over-alert
AI tools used
- ElevenLabs
- Anthropic API
- n8n
@maja.stefanovic