Support
How to get help. We respond in plain language within a business day.
- [email protected] — anything general
- [email protected] — report a user, content, or abuse
- [email protected] — security vulnerability, compromised account
- [email protected] — legal, IP infringement, withdrawal request
- [email protected] — GDPR data requests
- [email protected] — sponsor pool, B2B partnership
- [email protected] — DSA matters (authorities, regulators)
- [email protected] — press, interviews
Response times
We're a small team. Best-effort response within one business day. For abuse and security: acknowledged within 72 hours, severe cases (CSAM, immediate threats) within 24.
What to include
When emailing, include: a clear description, screenshot if visual, the URL or handle involved, and a way to reach you. For data-protection requests, include enough to verify identity (your account email).
Reporting content
See Community Guidelines for what's allowed/banned and how to report. Use the in-product Report button or email [email protected].
Common workflows
- Lost access: Reset password. Still locked out — email security@.
- Want to delete account: email privacy@ with subject "Account deletion". We delete within 30 days, retain only what accounting law requires.
- Export my data: email privacy@ — we send a JSON export within 30 days.
- Cancel PRO: manage in /dashboard/billing via Stripe Customer Portal. Cancellation takes effect at period end.
We don't do
We don't mediate disputes between users about deliverables, payment, IP, or anything relating to the underlying transaction. See Terms §6.